Return Policy
Domestic (USA)
Returns
We hope you love your Blueland products – but if for some reason that’s not the case, we offer free returns on domestic (USA) orders within a 100 day window after they’re shipped. To return an order, click here. The 100-day window begins on the day the product is shipped and returns must be shipped within 15 days after return label instructions are issued to you.
To be eligible for a return, your item must be returned to us with all components of the product being returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The credit will automatically be applied to your credit card or original method of payment within 5-7 business days. Just a heads up: we do not refund any donations made to non-profit partners, or original shipping fees.
Exchanges
Realized you actually need a different product? You can make an exchange within 100 days of your purchase by clicking here. You can either select “exchange” which will allow you to exchange variants (scents) within the same item, or “Shop for something new” which will allow you to select from any of our products, and quantities. Your new order will process as soon as your original item is scanned for return by the carrier, and we will send you a confirmation email at that time. If you have any questions regarding exchanges, feel free to send us a message by clicking "Contact Us" at the bottom of our homepage.
Replacements
With too much love, our Hand Soap Pumps and Cleaning Spray Nozzles may lose functionality over time. We offer free replacements for our pumps and nozzles within 100 days of purchase. If you’re having an issue with your pump or nozzle and would like a replacement within the 100 day window, send us a message by clicking "Contact Us" at the bottom of our homepage.
International
At the moment, we only offer returns, exchanges, and replacements for domestic orders and cannot accommodate international orders (orders to Canada, New Zealand, Australia or the UK). If for any reason you are unhappy with your Blueland products, send us a message by clicking "Contact Us" at the bottom of our homepage and we’ll see what we can do!
